2/5 Scarso
Michael L.
5 febbraio 2024
Mi è piaciuto: Pulizia, check-in, posizione e accuratezza dell’annuncio
Non mi è piaciuto: Comunicazione
Pleasant stay marred by damage accusation and repair charge
Property as mostly as listed, weekend stay was pleasant, host was cordial and communicative, UNTIL after checkout...
The upstairs shower has 3 ways to get water flowing: overhead rainfall, side, and hand wand. The knob that controls the water kept falling off during our stay. You could sort of wedge it back on, so while annoying, not the end of the world. We did not use the hand wand.
My friend and I used the shower as you normally do. Turn the water on, adjust the temperature, turn the water off. Nothing unexpected.
I alerted the host at checkout that the shower control handle kept falling off. He checks it and tells me that also the HAND WAND appears to have been pulled out from the wall, it has damaged the wall and he needs to call someone in to repair it. There is no way in hell we did that damage, but since "we were the last ones to use it" we are now hit with a $250 charge for the repair.
I complained to VRBO and they did nothing about it. The host maintains that it could only have been us who caused the damage as they themselves were the last ones to use it before us.
Presumably someone else damaged it and the host never inspected it and caught the damage earlier.
Considering the control was already falling off before we got there is an indication of the state of disrepair this shower was likely already in prior to us.
So much for trying to be a helpful guest by alerting the host of an issue encountered with their property. No more VRBO until a resolution.
Michael L.
Soggiorno di 2 notti a dicembre 2023