3/5 Soddisfacente
Dan B.
24 febbraio 2024
Mi è piaciuto: Check-in, comunicazione, posizione
Non mi è piaciuto: Accuratezza dell’annuncio
Family trip to London
We are a party of 5 (2 adults and 3 grown children from 17-22) and booked this flat for a family vacation. Unfortunately we never stayed in the flat we reserved for a single night.
On the day we arrived we learned of water damage to the location from the flat above. We were very understanding of the situation and thankfully Rob offered another location which was about a 15 min walk from where we expected to stay. The apartment was much larger, but was not what we expected—dirty carpets, 3 floors of bedrooms and a basement common area. We specifically chose a single floor layout instead of a hotel so we could be together, not disbursed in a 4 story house.
They offered to move us to a new location with single floor layout after two nights. This we much better, but was not the quality we expected when we reserved our original flat. After 1 day in the new flat the toilet didn’t work and the hot water was off for 1 day. They were responsive to fixing the hot water but the toilet was never fixed. In addition they never reimbursed us for moving all our stuff in the middle of vacation despite offering to do so.
Two days before departure we asked for a late check out (2 extra hours) which they did not accommodate, but offered to keep our bags instead. When we returned to pick up our bags the flat was same as we left it and nobody cleaning. Not sure why they couldn’t accommodate 2 hours after all our troubles. They even asked us to stay around to let the cleaning ladies in….good
Dan B.
Soggiorno di 7 notti a febbraio 2024