The house is nice as in the pictures, however, it was dirty, very dirty, dead bugs on all the windows, we cleaned up majority of it, there was also dead and alive bugs on the lights over the kitchen counter, in which I took pictures and showed it to the manager who was super nice and very attentive to the most part. The ac downstairs was not working properly in which the house was at 82 degrees and the room down stairs felt like 90 degrees because there was no air circulating even with the vents open, they had a fan in there in which they already knew it was hot and never told us anything. We paid for the pool to be heated as well as the jacuzzi spa and nothing, that was the whole purpose of the numerous messages back and forth prior to us arriving for us to have it up and running, since I suffered a knee injury. The pool and the jacuzzi was green, and it looked like they tried to clean(shock it) before we got there but as it rained the following day it was a dark green from the Algae growing. I live in south Florida and I have a pool and a jacuzzi in my house , I have a pool maintenance man that service my pool once a week in the summer and in the winter once every 2 weeks and even with the rain, hurricane or the grass that might go in my pool when we cut the grass my pool have NEVER been green. It’s poor maintenance. They charge you for cleaning the house but I did more cleaning than the cleaning person they hired and I feel like I should be getting something back in return for us cleaning the house and for the air conditioning not working throughout the whole 4 days we stayed there. I was told I would get my money back for the heating of the pool of $75 that was from October 10th and I still haven’t got that back yet either. It’s sad because we trust these websites and we communicate with them prior to our visit and nothing!!!! It’s all about the money!!! Not to mention that the refrigerator was also leaking water, I was told someone was suppose to come out to fix the leak and the air conditioning and no one never came. I’m pretty sure they are going to reply with some slick comments. Like I’ve seen them do on previous reviews. When I rent housed like these it’s because I have a similar house like this as well and I look at it as a home away from home.. I even showed the property manager my pool and how big and blue it is and even mentioned to him that I also own a cleaning company and this was unacceptable. I JUST WANT MY MONEY BACK!!!