This was my first trip to Medellin. I went in rather blindly, only being told to consider staying in the El Poblado section of Medellin. I liked what I saw from Casa Del Reloj so I booked. I was using VRBO and whatsapp to converse with them prior to my arrival, and VRBO had an issue with the date of booking and how it corresponded to my arrival date and time, and I was exchanging messages with the manager and apparently the owner of Casa Del Reloj monitors the messages and actually reached out to me himself to let me know that they could accommodate my irregular booking needs. That was the first of what turned out to be nothing but pleasant, attentive and fantastic guest/client service. First of all, the building is absolutely beautiful, both inside and outside. It's amazing that a modern building with all of the amenities (that actually work perfectly, ie., WIFI, air conditioning, hot water, etc.) has such architectural colonial charm. I could not have possibly been more comfortable. The bed, the furniture, the bathroom, the living room and kitchen; Everything really seems designed by someone who actually put themselves in the shoes of the future guests to ensure comfort and convenience. Regarding the staff: 1. They were immediately responsive to anything. 2. They were efficient.3. They were professional. 4. I got a pleasant text from the property manager every day around mid-morning asking me if I wanted house keeping today. Besides this text, they left me in my privacy unless I contacted them. 5. One thing that stood out was not only how efficient and professional they all were; The office staff, the maintenance workers, the housekeeping; They all also smiled all of the time... and it was authentic. They seem to truly enjoy working at Casa Del Reloj, which says so much for the conduct of the owner. The neighborhood that Casa Del Reloj is in is absolutely stunning, fun and lively, yet the "action" is not right outside of Casa Del Reloj, rather, it is down the street and also in streets past, so it is extremely quiet at Casa Del Reloj, yet you don't even have to walk twenty seconds away to be right in front of some of the best restaurants, shops and nightlife that Medellin has to offer. Finally, I was inspired and surprised by how clean and safe all of Medellin and the neighborhood that Casa Del Reloj is in. I can't believe I'm saying this, but I felt safer in Medellin than I do in most parts of most cities in the United States! Gracias!