Sorry, I didn't want to choose stars for all of the rating points since we didn't experience them, but was required to.
I'm afraid I found the vrbo communication system sorely lacking. I never received anything from vrbo about my requested stay for 2 nights in the days after I submitted it, other than a receipt for travel insurance. My husband and I set off for the destination erroneously thinking we had a reservation. As he drove, I checked for further info and found we didn't have one. I tried a number of things to reach out, one of which was to submit another reservation request hoping it would trigger some kind of response. I was only able to request a stay the following night and when we arrived at the destination, we took a room at a hotel: for two nights since the rate was much lower. I tried chatting with vrbo that night to ask that they block or cancel the new reservation. They could not. They did give me two phone numbers from the host. As it was late, I asked if either was a cell, could I text. They said to go ahead. I texted both numbers to ask the host to please not approve the reservation request for the following night. Sometime the next day, I checked the vrbo app (which I had finally discovered), only to find that the reservation had been approved and accepted. I later tried to call the host who did not respond. I would still like to speak with him to see if we can resolve this, even though it is 10 days later.