When we arrived at the property about 3p.m., the air conditioning wasn't working. The house was 80 degrees. So hot! We were traveling with a 17-month-old, and something in the house was setting off her allergies. Because the a/c wasn't working, we had to use a floor fan in her room, but that blew the dust in the air all over and exasperated the problem. The owners were never able to get the a/c fixed, so we left two days later. A hot tub was advertised and pictured, but when we arrived, it was filthy and non-functioning. The owner had someone come clean it right away, but the hot tub never really worked. The owner couldn't get someone to fix the a/c, so we found another rental that was available and moved our family there for the rest of our vacation. Needless to say, we were pretty disappointed with our experience.
However, I must say that Michelle, the owner, was easy to get hold of, and she responded quickly. She tried her best to remedy the situation and offered to refund our entire stay if we decided to leave, which she did immediately once we left. We appreciated her understanding and working quickly to solve the problems. It's unfortunate because the house has nice gathering space, comfortable beds, and is in a great location. The house is older, so the upkeep is more difficult. Hopefully, she'll be able to get the a/c fixed and the hot tub working. We wish her the best.