4/10 Scarso
Tyler M.
2 gennaio 2019
Nice apartment but poor management
Really sad to write this review as the apartment itself was really nice, spacious, and had all the amenities we needed. However our valuable Sony camera was stolen from the apartment. We weren’t helped by management to help figure this out. We didn’t want to blame the cleaners but we searched high and low more than 10 times throughout the apartment. Management didn’t help us after numerous requests for assistance with filing a police report or any additional help. It became very uncomfortable and awkward. We requested not to have the cleaners come back after our camera went missing as a precaution. With all that aside, as mentioned, the apartment was really nice and in a nice, quiet part of Tulum (half way between beach and town).
Tyler M.
Soggiorno di 14 notti a dicembre 2018