6/10 Soddisfacente
Susie W.
18 marzo 2024
Mi è piaciuto: Pulizia, check-in, posizione e accuratezza dell’annuncio
Non mi è piaciuto: Comunicazione
Good stay with some hiccups
The house was very clean upon arrival, aside from some hair in the bathroom drawer and in some towels (I personally find hair revolting)!
After traveling for 3 days I was very excited to catch up on laundry when getting to the house, only to find out the washer didn't work. After reporting the problem we learned that the owner was aware of the problem but didn't inform us. We were then told they couldn't get a new washer delivered until Wednesday (4 days after our arrival). So we hauled our laundry off to the laundry mat which was a huge inconvenience and waste of time!
Wednesday at 1:30pm the new washer was installed. We had left for the day and were thrilled to come back to a working washer only to find the hot tub and pool pump not working. Again I texted the owner and he suggested we call the emergency line since the pool water was really warm (It may sound silly but after a chilly evening at the beach all we wanted was to chill in the hot tube) I did so they said they'd put an order in and they'd call me with an update. After not hearing from them for over 12 hours I called them again and they said they put in an "urgent" notice. A couple hours later we had someone by our pool. No notice or knocking or anything. He was just there.
The pool/hot tube issue didn't get resolved and we couldn't use them for the last 2 day. This was very disappointing as our boys were in the pool from sun up to sun down and my husband and I were in the hot tub every morning and evening.
Susie W.
Soggiorno di 6 notti a marzo 2024
