2/10 Terribile
Chamika W.
2 aprile 2024
Non mi è piaciuto: Pulizia, check-in, comunicazione e accuratezza dell’annuncio
Avoid this host at all costs!
Dirty towels, linen all over the floors, kitchen full of dirty dishes and food all over the counter tops. Yes, we came to this mess after a long flight and with a sick child who needed some rest. Had to leave the property right away and not come back until 10pm at night only to find out the cleaning lady is just finishing the “cleaning” which meant dumping all the wet towels, bedsheets into the washer in the unit and then put the same linen back on the beds. This was disgusting to look at and even more so astonishing to learn that the host has been reusing the same linen over and over again without any extra linen ready for the new occupants.
It was not over. On the second day, the hot water temperature gradually went down and became completely cold only to find out that the water heater had stopped working. Long story short, for the next couple of days we did not have hot water until they could buy a new water heater and install. At this point, I have made clear to the host that I need a refund on this reservation to which he had verbally agreed.
Although the host made a promise to refund my losses when I was at the condo, as soon as I came back home and called him to inquire about the refund, he never picked up the phone or answered directly to my queries on this though Vrbo. I came to realize that the host was buying time until I checked out of the property and was not really planning to refund any money for my losses.
Avoid this condo and mostly the host at all costs!
Chamika W.
Soggiorno di 5 notti a marzo 2024
